Getting Help
Our technical support team is available to assist with any questions, issues, or guidance you may need. We're committed to ensuring you get the most out of our platform.
Support Channels
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Email Support: support@chaintraced.com
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Expected Response Time: Within ~24-48 hours for standard inquiries
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Priority Support: Available for enterprise customers
Before Contacting Support
To help us assist you more efficiently:
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Check our documentation and FAQ section first
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Have your account details ready
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Include relevant error messages or screenshots
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Describe the steps that led to the issue
What We Can Help With
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Technical troubleshooting
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Account setup and configuration
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Feature guidance and best practices
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Integration assistance
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Platform onboarding
Enterprise Support
Enterprise customers receive:
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Dedicated support representative
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Priority response times
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Phone support availability
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Custom training sessions