Something in ChainTraced is not working as it should. Two steps: check whether it is a known disruption, then send us a report we can act on.
1. Check the status page
status.chaintraced.com shows ongoing disruptions and planned maintenance. If your problem is listed there, no report is needed; the page is updated as we work on it.
Current status:
2. Send a report
Email support@chaintraced.com with the points below. The more of them you include, the fewer questions we need to ask before we can start.
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Include |
Details |
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Who |
The email address you log in with and your company name. |
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Where |
The page or feature, and the link from your browser's address bar. A link to the transaction, product or lot concerned is the fastest way for us to find it. |
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What |
What you were trying to do, what happened instead, and the exact text of any error message. A screenshot or screen recording helps. |
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When |
When it first happened, and whether it happens every time or now and then. |
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How to reproduce |
The steps that lead to the problem, in order. |
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Your setup |
Browser and version, operating system. |
We reply within one to two working days, may ask for more details, and keep you updated until the issue is resolved.