Check System Status First
Before reporting a technical issue, visit our Status Page : https://status.chaintraced.com to check for ongoing service disruptions or scheduled maintenance that might be affecting your experience.
Current status:
Preparing an Effective Support Request
When contacting technical support, providing detailed information helps us resolve your issue faster.
Essential Information to Include
Account Details
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Your username or account email
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Organization name (if applicable)
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Affected feature or service area
Issue Description
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What you were trying to do
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What happened instead of the expected result
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When the issue first occurred
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How frequently it happens
Technical Details
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Browser type and version
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Operating system
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Any error messages (exact text)
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Screenshots or screen recordings when helpful
Step-by-Step Reproduction
Help us understand the issue by providing:
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The exact steps you took before the problem occurred
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The sequence of actions that triggers the issue
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Whether the issue is consistent or intermittent
What Happens Next
Once you submit your support request:
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Our team will review and respond within ~24-48 hours
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We may ask for additional information if needed
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You'll receive updates as we work toward resolution
Contact: support@chaintraced.com