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Counterparty Management

Your suppliers, customers and testing facilities are counterparties in ChainTraced. Every transaction is linked to one, so you set them up here before you request or send anything.

Where: Registry > Counterparties

Connected or not

Status

What it means

Connected

The counterparty has a ChainTraced account linked to yours. Transactions between you appear in both accounts, and either side can create and answer requests. Only the transactions between the two of you are shared.

Not connected

You can still create transactions for them and they receive the documents by email, but nothing is shared in real time and they cannot act on requests in ChainTraced.

Invited

You have sent a connection request that has not been accepted yet.

Rejected

A connection request between you was rejected.

Create a counterparty

  1. Click Create new Counterparty.

  2. Details: the name and number as you know them, for example from your ERP; Emails, which are the standard addresses for request notifications and for outbound submissions; address and country. If you already have their ChainTraced Network ID, use Use a ChainTraced Network ID (CTN) to fill in the company from the network and connect in the same go. Click Next.

  3. Settings: whether they are a Supplier, a Customer or a Testing Facility (any combination), and the settings described below. Click Create counterparty, then View the counterparty or Create another counterparty.

To add many at once, use Import counterparties on the list and map the columns of your CSV file.

Connect

There are three ways to get connected, depending on who starts.

Situation

What to do

You know their CTN, the ID every company on the ChainTraced Network has.

Open the counterparty, enter the ID in the ChainTraced Network section and click Establish Connection. The counterparty gets a connection request to approve.

You do not know whether they use ChainTraced.

Open the counterparty and click Request Connection. In Send Connection Request, enter your contact's email and, if you like, a personal note, then Send Invitation. The invitation is valid for 60 days. If they have no ChainTraced account they create one from the email; once they accept, the two companies are connected. Revoke invite withdraws an invitation you no longer want to stand.

They found you and sent a request.

Click Pending connection requests at the top of the Counterparties list. Approve opens Approve connection: choose Approve and create counterparty to create a new counterparty from their company details, or Choose an existing counterparty and Approve and connect to link the request to one you already have. Reject declines it, with an optional reason sent to the requester.

After connection, customer transactions you submit from then on are visible to the counterparty, and supplier transactions of yours in status Requested become visible to them. Earlier transactions are not shared retroactively.

To let companies that sign up from your transaction emails connect without a manual approval, turn on Approve connection requests from transaction signups in company settings.

Settings per counterparty

Open the counterparty and go to the Settings tab.

Setting

Applies to

What it does

Supplier / Customer / Testing Facility

All

Which roles the company has towards you. A counterparty can be several at once.

Share traceability data through traceback

Customers

Lets the customer trace the lots you send them back through your own processing and, where your suppliers share as well, further up the chain. Only data in the direct chain of a shared lot is visible.

Auto approve transactions that match your specifications (under More Settings)

Suppliers

Approves incoming lot transactions automatically when the lot's results are within your product specifications, no early warning is triggered and one of your products is linked. Otherwise they wait in Needs your approval.

Auto-approve products with no specifications (under More Settings)

Suppliers

Also approves when the linked product has no specifications at all.

Details on automatic approval are in Auto-approve transactions that fulfill your defined specifications.

Disconnect in the ChainTraced Network section ends the connection: new transactions are no longer shared. Transactions created before the disconnection stay visible to the other company unless you ask support@chaintraced.com to remove that access.